What is Being Checked
Easily adapts to various situations without major difficulties and is able to work with ambiguity. Demonstrates flexibility in changing personal attitudes, rules or ways of doing things which are not compatible with the requirements of the situation and adopt new ones. Works effectively with one or more persons. Increases morale and spirit in the team; fosters open dialogue; is respectful of others’ ideas; defines success in terms of the whole team achieving results. Dedicated to meeting and exceeding the expectations of internal and external clients.Understands the concept of “under promise, over deliver”. Gains trust, builds rapport and respect from customers. Presents effectively in a variety of settings, one-on-one or groups; commands attention and can manage the group; is aware of group dynamics. Influences the flow of events instead of submitting to them. Undertakes new activities related to the objectives (goals) with enthusiasm and without being asked. Can skillfully influence decisions. Negotiates concessions without damaging relationships; can be direct and diplomatic. Can skillfully influence decisions. Negotiates concessions without damaging relationships; can be direct and diplomatic. Achieves a balance between work and personal life. Can identify stress indicators, and has coping skills to overcome the stressors. Can demonstrate through hands-on job simulation, the required technical skills. Can accurately describe technical skills in job-related questions that apply. Tactfully demonstrates the social ability to adapt to various work-place interactions. Foresees the flow of activities and resources needed to accomplish work responsibilities. Schedule people of tasks to achieve desired results. Develop realistic action plans while being sensitive to time constraints and resource availability. Exhibits judgement and a realistic understanding of issues when analyzing problems. Most decisions turn out to be accurate when judged over time. Demonstrates an ability to establish rapport and maintain two-way conversation, good eye contact, comprehension of interview questions and the ability to express oneself clearly and effectively. In addition to the following questions, scoring of this competency should include consideration of telephone skills demonstrated in the pre-screen interview, oral communication skills displayed during the interview and results of letter writing case studies. |